SHIPPING POLICY

The following shipping costs apply:

Orders from	up to 100 Euro order value	over 100 Euro order value	over 200 Euro order value	Estimated time for delivery**
Germany	0,- EUR	0,- EUR	0,- EUR	3-5 days
other EU countries	4,- EUR	0,- EUR	0,- EUR	3-8 days
USA*	9,- EUR	9,- EUR	0,- EUR	5-14 days
all other countries*	15,- EUR	15,- EUR	0,- EUR	5-14 days

* All products are shipped from Hamburg / Germany and might be subject to customs / duties outside the European Union. 
** Please note that shipments to the US and Australia and other international destinations can take longer due to the COVID-19 pandemic.

 

Returns:

You may return all online orders within 30 days of delivery. All returns must be returned to the below address: 

Haze & Glory
c/o Julie & Grace GmbH
Osterbekstraße 90a
22083 Hamburg
Germany

Prior to returning an article, please email us at: [e-mail]

Customers must ensure that all items returned are in the condition in which they were received, are unworn and returned within their original packaging with the clothing labels and tags intact. Please use a secure, insured and tracked delivery service (such as Fedex, UPS, DHL or equivalent), as we cannot accept liability for any items not received.

Please note that all return postage costs outside of Germany are the responsibility of the customer.

German customers can use the following link to redeem their return label:
Retourenportal DHL

The following return costs apply:

Orders from	up to 100 Euro order value	over 100 Euro order value	over 200 Euro order value
Germany	0,- EUR	0,- EUR	0,- EUR
all other countries	Costs borne by customer	Costs borne by custome	Costs borne by customer